FAQ
Frequently Asked Questions
What types of sunglasses do you offer?
At The Right Specs, we offer a curated range of stylish and affordable sunglasses, including our exclusive brands, Rayflare and Sunripple. Our collection combines quality, comfort, and functionality to suit your everyday style and needs.
At The Right Specs, we offer a curated range of stylish and affordable sunglasses, including our exclusive brands, Rayflare and Sunripple. Our collection combines quality, comfort, and functionality to suit your everyday style and needs.
How can I ensure the sunglasses fit properly?
To find the perfect fit, please refer to the product specifications, including dimensions and style details, listed on each product page. If you need assistance, our customer support team is happy to guide you in selecting the ideal pair.
To find the perfect fit, please refer to the product specifications, including dimensions and style details, listed on each product page. If you need assistance, our customer support team is happy to guide you in selecting the ideal pair.
What is your return policy for sunglasses?
We offer a 15-day return policy for change of mind. Items must be in brand-new, unused condition, with original packaging intact. Refunds or exchanges will be processed once the returned items meet our criteria.
We offer a 15-day return policy for change of mind. Items must be in brand-new, unused condition, with original packaging intact. Refunds or exchanges will be processed once the returned items meet our criteria.
How do I track my order?
All orders are shipped via Australia Post with tracking. Once dispatched, you’ll receive an email with your tracking number, so you can monitor your delivery until it arrives.
All orders are shipped via Australia Post with tracking. Once dispatched, you’ll receive an email with your tracking number, so you can monitor your delivery until it arrives.
What should I do if my sunglasses arrive damaged?
If your sunglasses arrive damaged or with missing components, contact our customer support team within 2 business days of delivery. Depending on stock availability, we will arrange for a replacement or a refund.
If your sunglasses arrive damaged or with missing components, contact our customer support team within 2 business days of delivery. Depending on stock availability, we will arrange for a replacement or a refund.
Do you offer international shipping?
Currently, we ship exclusively within Australia. If you have inquiries about international shipping, please reach out to our customer support team for assistance.
Currently, we ship exclusively within Australia. If you have inquiries about international shipping, please reach out to our customer support team for assistance.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, PayPal, and Afterpay. You can view the full list of options during checkout.
We accept a variety of payment methods, including credit cards, PayPal, and Afterpay. You can view the full list of options during checkout.
How can I contact customer support?
For any questions or assistance, email us at info@therightspecs.com.au. Our team strives to respond promptly, typically within one business day. Responses may be delayed slightly on weekends and public holidays.
For any questions or assistance, email us at info@therightspecs.com.au. Our team strives to respond promptly, typically within one business day. Responses may be delayed slightly on weekends and public holidays.