Returns

We understand that there may be instances where you need to return an item to us, and we are here to assist you throughout the process. Before sending anything back, we kindly request that you contact us first, so we can guide you through the correct return procedure.

For the return of items, it is essential to use tracked postage or courier services. This will provide a tracking number that we can verify, ensuring a secure and reliable return process. If a tracking number is not provided and we cannot verify the return, you accept the full risk of the item not reaching us. In such cases, regardless of the reason for the return, we will not be able to process a replacement or issue a refund.

Our goal is to make the return process as smooth and efficient as possible while ensuring the safe return of the item to us. If you have any questions or need further clarification on the return procedure, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our services.

1. Change of Mind

We want you to have the best shopping experience possible, and that's why we offer a 15-day return policy for change of mind. If you are not satisfied with your purchase, you have the option to return it to us within 15 days from the date of purchase for either an exchange or a full refund.

To qualify for a return, please ensure that the returned items meet the following criteria:

1. Items must be in brand new, unused condition.
2. They should be in their original packaging as shipped to you, with all parts and accessories included.
3. If the items are not received by us in brand-new condition, we will return them to you, and you will need to cover the cost of redelivery.

Please take note of the following details for returns:

1. A flat restocking fee of $10 will be applied to all items returned for a refund.
2. Third-party payment system costs, such as those from Afterpay or PayPal, are non-refundable on returned items.
3. Return shipping costs are non-refundable.

For exchanges, we'll cover the cost of sending a replacement product back to you.

At our store, we prioritize your satisfaction and aim to make the return process as straightforward as possible. If you have any further questions or need assistance with a return, please don't hesitate to contact our customer support team. We are here to help and ensure that you have a pleasant shopping experience with us.

2. The item arrived damaged or missing parts

We take great care in ensuring that all orders leave our warehouse in brand new and undamaged condition. However, if your item arrives damaged or with missing parts, we apologize for any inconvenience caused and are here to assist you promptly.

In case of receiving a damaged item or one with missing parts, we offer the following options for resolution:

1. We will gladly replace the damaged item for you. If stocks are exhausted, we will issue a full refund.
2. We will reimburse you for any return shipping costs you may incur to send the item back to us. Please provide a copy of the receipt for the shipping costs via email.

To ensure a smooth and efficient resolution process, we kindly ask you to follow these steps:

1. Make any claims for damaged items within 2 business days of receiving your order. It's crucial to open your order as soon as you receive it and notify us immediately if there is any damage.
2. Take photographs of the damage and send them to us via email before returning the item. This is necessary for us to report the damage to our insurer, delivery courier, and warehouse.

Our goal is to provide you with a seamless shopping experience, and we are committed to resolving any issues quickly. If you encounter any problems with your order, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

3. The item is faulty

At our store, we want you to have peace of mind when making a purchase, and your rights as a consumer under Australian Consumer Law are fully protected and cannot be excluded.

All of our products are backed by genuine Australian manufacturer warranty, providing you with additional assurance and support.

In the rare event that your product is faulty, we kindly request that you contact us before sending anything back. Our team will guide you through the correct process for having the fault rectified under the manufacturer's warranty.

The manufacturer's warranty terms and requirements may vary, and based on their policies, we will either repair or replace the faulty item for you. If stocks are exhausted, we will issue a refund, excluding the original delivery costs.

Our commitment is to provide you with excellent customer service and ensure that any faulty products are resolved promptly and efficiently. If you have any questions or concerns about the warranty process, please don't hesitate to reach out to our customer support team. We are here to assist you and make sure your shopping experience with us is positive and hassle-free.