Satisfaction Guarantee

At The Right Specs, we stand by the quality of our products and offer a Satisfaction Guarantee to ensure your peace of mind. You have a 15-day cooling off period from the date of purchase, during which our 15-day Money Back Guarantee policy applies. This means that if, for any reason, you are not completely satisfied with the sunglasses you purchased, you can return them to us within 15 days.

To be eligible for a full refund or exchange, the sunglasses must meet the following criteria:

1. They must be in brand new and unused condition.
2. They should be in their original packaging with all seals unbroken.
3. The sunglasses must be free of damage.
4. Returns must be sent via a tracked postage service to ensure proper receipt.

Please note the following conditions for the return process:

1. We will refund the full amount, or exchange for a different pair of sunglasses to the same or lesser value at your request, minus any non-refundable fees (e.g., Afterpay, Credit Card, Paypal, ZipPay) and outgoing postage (approximately $12).
2. Items that are damaged, obviously used, or cannot be resold as brand-new items will not qualify for a full refund.
3. If you have any uncertainties about the return process, please reach out to us before sending anything back.

Your satisfaction is our priority, and we want you to be completely happy with your purchase. So feel confident knowing that you have 15 days to make sure the sunglasses meet your expectations, and we'll be here to assist you throughout the process.

Payments

At The Right Specs, we want to ensure a smooth and secure payment process for our customers. When placing an order, please note the following important information about payments:

• Order Processing: Your order will be considered received by us only after the payment has been successfully made through one of our authorised payment channels, including PayPal, Mastercard, Visa, ZipPay and Afterpay.
• Payment Clearing: Once your payment has been cleared and confirmed, we will proceed to process and fulfill your order as quickly as possible.
• Payment Channel Policies: All payments made through our designated channels (PayPal, Afterpay, Zip Pay) are subject to their respective policies. For comprehensive details on payment procedures, terms, and conditions, we encourage you to review the relevant policies provided on the official websites of these payment providers.

By adhering to these payment guidelines, we aim to offer a reliable and efficient shopping experience, ensuring that your orders are processed promptly and securely. If you have any queries or concerns regarding the payment process, please don't hesitate to contact our customer support team or refer to the policies outlined by the respective payment channels.

Customer Support

At The Right Specs, we take pride in providing unparalleled customer support. Our regular business hours are displayed below, but rest assured that we are committed to responding to your email enquiries promptly, day or night!

Business Hours:

Monday to Friday: 10 to 6

However, our dedication to excellent customer service means that we are available to assist you beyond these hours. Whenever you have a question or need assistance, please don't hesitate to contact us immediately. Whether it's during regular business hours or in the middle of the night, we'll be thrilled to help out and provide the support you need.

Your satisfaction is our priority, and we are here to ensure that you have a positive and seamless experience with us. If you have any inquiries, concerns, or simply need some guidance, feel free to reach out to us at any time. Our customer support team is always ready to assist you with a smile!

Health Funds

If you are a qualified member of a health fund, you have the option to claim the expenses for your prescription glasses when you buy them online from The Right Specs. To check if you are eligible, please reach out to your health fund provider.

For those who meet the eligibility criteria, we offer an itemized invoice for eligible items, which you can utilize to seek reimbursement for the cost of your glasses directly from your health insurer.

Kindly be aware that these benefits exclusively apply to prescription eyewear for the individual who will make the purchase and use the respective eyewear. Non-prescription items are not covered under this claim.

If you have any queries or require further information about this process, feel free to contact us. We are here to assist you and ensure a seamless experience in claiming your benefits for prescription glasses purchased from The Right Specs.

Warranty

At The Right Specs, we take great care to ensure that all items, including sunglasses, are thoroughly inspected before being shipped. However, if you notice any issues or concerns with your sunglasses upon receipt, please don't hesitate to contact us immediately for assistance.

Rest assured, all sunglasses purchased from The Right Specs are covered by a genuine manufacturer warranty against faulty workmanship. The specific warranty period may vary depending on the brand but is typically 1 or 2 years.

If you believe you have a warrantable claim due to faulty workmanship or a defective product (excluding accidental damage), please follow these steps:

1. Return the glasses to us via express post.
2. We will forward the glasses to the manufacturer for assessment.
3. The decision for warranty repair, replacement, or refund rests solely at the discretion of the manufacturer.

In addition to any manufacturer warranty, it's essential to know that all purchases made from The Right Specs come with warranties that cannot be excluded under Australian Consumer Law. These consumer rights ensure that you are protected and entitled to remedies if the product does not meet the consumer guarantee standards.

We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services. If you have any further questions or need assistance with a warranty claim, please feel free to contact our customer support team, and we will be more than happy to assist you.

Essential Care instructions

Here are some essential care instructions to keep your sunglasses in excellent condition:

1. Wash dust and grit off your lenses using cold running water or a lens cleaner.
2. Gently dry your lenses with a "microfibre" cloth, avoiding the use of tissues for cleaning.
3. Avoid allowing salt water to dry on your sunglasses, as it may cause corrosion to metal parts and could scratch the lenses if wiped with a dry cloth.
4. Prevent distortion and damage by not leaving your sunglasses on the dashboard or console of your car, especially in excessive heat.
5. Protect the hinges and screws by removing your sunglasses from your face with both hands.
6. Avoid stretching the sunglasses or damaging the temples/hinges by not wearing them on your head.
7. Always store your sunglasses in their case when not in use for extra protection.
8. Regularly tighten the screws on your sunglasses, as lost screws are not covered under warranty.

By following these simple care tips, you can ensure your sunglasses stay in great shape and provide you with optimal performance and clarity for a long time.

LENS CATEGORIES

1. Category 0: Fashion spectacles, offering minimal UV protection, not classified as sunglasses.
2. Category 1: Provides limited sun and UV protection, not fully classified as sunglasses.
3. Category 2: Offers moderate sun glare reduction and adequate UV protection.
4. Category 3: Provides high sun glare protection and effective UV shielding.
5. Category 4: Special-purpose lenses unsuitable for driving due to their specific design and functionality.

GST

At The Right Specs, we comply with Australian Taxation law, and where applicable, the Goods & Services Tax (GST) is already included in the purchase price. This means that the price you see for our products includes the necessary GST amount.

If you require a tax invoice for your purchase, we are more than happy to provide one upon request. Simply let us know, and we will promptly issue a tax invoice to ensure transparency and compliance with tax regulations.

Our commitment to following the legal requirements ensures a fair and transparent shopping experience for our valued customers. If you have any further questions or need assistance with your purchase or tax-related matters, don't hesitate to reach out to our dedicated customer support team.