Warranty
At The Right Specs, we take great care to ensure that all items, including sunglasses, are thoroughly inspected before being shipped. However, if you notice any issues or concerns with your sunglasses upon receipt, please don't hesitate to contact us immediately for assistance.
Rest assured, all sunglasses purchased from The Right Specs are covered by a genuine manufacturer warranty against faulty workmanship. The specific warranty period may vary depending on the brand but is typically 1 or 2 years.
If you believe you have a warrantable claim due to faulty workmanship or a defective product (excluding accidental damage), please follow these steps:
- Return the glasses to us via express post.
- We will forward the glasses to the manufacturer for assessment.
- The decision for warranty repair, replacement, or refund rests solely at the discretion of the manufacturer.
In addition to any manufacturer warranty, it's essential to know that all purchases made from The Right Specs come with warranties that cannot be excluded under Australian Consumer Law. These consumer rights ensure that you are protected and entitled to remedies if the product does not meet the consumer guarantee standards.
We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services. If you have any further questions or need assistance with a warranty claim, please feel free to contact our customer support team, and we will be more than happy to assist you.